Time to move on

So I’ve had my bond with Nedbank for close to 10 years aswell as my building insurance. During this time i tried claiming through our building insurance like 4 times. All 4 occasions they found reasons not to pay out. Last 1 was today. My pool filter broke due to the pressure of the pool pump being too big for the size of the pump. They rejected the claim for the same reason. Go figure. So Nedbank if you can be so kind to contact me please? I would like to move my Bond and my Bank account to another Bank/