Time to find a new bank after more than 30 years of loyalty.

After banking with nedbank for almost 30 years as a fee paying customer for all of these years with a pitiful reward system in place the only reason we remained was due to loyalty to a staff member Yolandi Venter who always goes beyond expectations to deliver a phenomenal service albeit she not our banker, who by the way is just problem pusher. Nedbank had the audacity to block our account for a week for a FICA verification without notice. I find this less than professional as a private client or any client as the matter be, the worst is every time i call my banker she is 100% aloof and disinterested.