Thrown to the wolves by Nedbank

On June 27 I was made aware through my cellphone notification that someone was withdrawing money from my account while I was at home taking a bath. My bank card was in my wallet at home. I panicked and called one of the numbers at the back of my card and the guy transferred me to the relevant department. I waited for close to 5 minutes waiting for my call to be attended to (appalling)!! After I called another number I got through to a consultant who blocked my card and said that it was evident that someone had been **********ly withdrawing money from my account. The shocker is that after I filled in a report at Nedbank The Glen on June 29 &amp