Three weeks of waiting for loan application.

On Thursday the 8th of November I went to Nedbank Boulders branch to apply for a personal loan. We did the application with the consultant Portia and at the end it was approved but the system did not generate an offer. She told me this happens sometimes and will have to escalate the matter to I.T. She then tried again a while later and this time it declined stating something about an account not in good standing. This only to find out it refered to an MFC vehicle finance account which was settle in 2010 when my car was written off. She escalated the matter to I.T and the other MFC department via email but ever since then all she is getting are automated email responses when she tries to follow up. She says they can't call those departments but can only rely on email response, which in this case its not there. All the automated responses are saying is that they will attend to the matter within 24-48hrs. Apllying for a personal loan cannot take this long, three weeks to be exact, that is just unacceptable.