EH
Edith H

1 reviews | Active since Feb 2015

18 Mar 2015, 11:58

Three times to get it right!

Further to my last complaint, where I had gone to the bank to get a new debit card after receiving an sms.<br> <br> I went in to fetch my new cards 10 days later as they did not sms me after 3 to 4 days to collect my cards only to be told there was a system error and my cards were never ordered.<br> <br> I went in today to collect my cards and they have issued me with two debit cards, an American Express debit card which I do not really want.<br> <br> They also issued a new American Express credit card but no Mastercard?<br> <br> So now I have to go to the bank again to collect the Mastercard, my fourth trip.<br> <br> You cannot use American Express at all suppliers and you can very seldom use it online. Also by issuing an American Express debit card and an American Express credit card \for free"with each Mastercard you end up with a wallet full of cards and far too many pins to remember. So why is Nedbank forcing American Express cards on people? And why do I have to go to the bank four times because of shoddy systems/services whatever! FNB delivers!<br> <br> I had to take two hours off work to go the bank today as Nedbank is not open on Saturday (public holiday) and it costs me parking money every time. <br> <br> """

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Replies (1)
Nedbank
Nedbank's reply18 Mar 2015, 12:14
Official
Hello Edithh1969,

Our sincere apologies for any inconvenience you may be experiencing in this regard, an investigation is underway and we will revert to you with feedback.

Kind regards

Client Experience Team