THOUROUGHLY POOR SERVICE FROM NEDBANK

Thoroughly poor service from Nedbank. A few months ago I was suddenly prevented from accessing a business account at Nedbank to make payments - when I called, I was told that we were not FICA registered. I did find their email requesting us to FICA eventually in junkmail, but why not drop me a line and warn of impending consequences. This past weekend my wife and I flew to Joburg for the weekend, and as we were in a rush decided to draw cash once we landed. The Nedbank ATM (and others) declined our request! On both my wife and my debit card! This morning I called Nedbank Winelands to ask what the problem was, to be told that the account we tried to draw from was not FICA'd?! Instead of listening to my complaint the lady at Nedbank (Lusanda Ningi) insisted on talking over me. I tried to tell her that my withdrawal limit was always more than R500,00, and she argues with me that it was always less than R500,00! When I asked her to PLEASE stop talking over me, she told me I was insulting her! When I asked for the call to be elevated she said I would be called by someone, said goodbye and put the phone down! I wonder if Nedbank realises how damaging their exceptionally poor service is in this regard. I welcome them to review the call I made, and point out where I was rude or insulting. Any other bank out there who can offer me the same or better deal I have with Nedbank, you have my business. As a customer of this one bank since 1992, I think I have cause to believe I am not the only one to be really aggrieved at how Nedbank does business, with business! And all it would have taken to avoid the huge discomfort caused to my wife and I was a simple telephone call. Oh, and if you were wondering, Nedbank did send a FICA request to me - I found it in junkmail again.