This should not even be a bank !

I can see why Nedbank's average rating is 1.5 on here! ********** transactions galore, no communication to me after TWO incidents within two months apart from the SAME unauthorized entity. Three times I had to block my card and then the new card took 6 weeks to arrive the first time, and now - wait for it, the wrong card was ordered and delivered! I am speechless! I am STILL waiting on the outcomes of the supposed "***** investigation' that has now taken more than two months to complete, and NO ONE has been n contact with me as to what actually happened. On top of that I am supposedly a "private client" - what does this mean? I just pay extra but get the worst banking experiences of my entire life. The woman in the "Lifestyle" call centres were UTTERLY USELESS - she just shrugged her shoulders and said "this is not our problem, you must phone the card division" her attitude stank and she could hardly speak English - what kind of people does Nedbank employ? Can anyone who draws breath now work in a call centre for private clients?