This lady is a star!

After a horrible encounter with one of the staff members at the Richards Bay branch, I was sure that I would be moving my accounts to another bank that respects their clients. Having left the Richards Bay branch in middle of a transaction, I still needed to get a few things sorted out before anything in my financial life could happen. Reluctantly I went to the Eskhawini Mall branch where the staff are generally very pleasant. I was serviced by Sne, who was attentive and interactive throughout the process. She phoned the Richards Bay branch to find out what had happened and then rectified the situation pleasantly. I must say, I had expected her to have an attitude towards me after speaking to her colleagues at the Richards Bay branch but she was more interested in making sure that I left there completely satisfied. I had observed that she was like that with all the people she attended to. Excellent service! I have found my new home so I won't have to drive all the way to Gateway anymore for great service.