TB
Tiaan B

1 reviews | Active since Aug 2015

06 Apr 2017, 07:33

This is why I don't want to bank with Nedbank anymore

<p>On 04/03 I entered the Bethlehem branch to close my bank account due to the fact that I'm no longer a student and I had a student account. I paid the closing amount on my debit account and called the credit card division to enquire about the remaining due balance on my credit card. I deposited the due amount and called the credit card division on 05/03 and they then closed my account. Despite verbal confirmation I continue to receive low balance and sms ministatements of my due funds (accumulated since I closed my account) which led me to believe that Nedbank never closed the account as they stated telephonically. I need a representative manager to call me ASAP because I will not be paying a cent more especially after Nedbank assured me that my accounts were closed. </p>

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Replies (2)
Nedbank
Nedbank's reply06 Apr 2017, 07:37
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Nedbank
Nedbank's reply12 Apr 2017, 08:08
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.