This is very disappointing after having vehicle financing for almost 4 years with Nedbank, I called today because emy debit order didn't go through. I wanted to make payment and ask whether a debit order will be requested or can I do a eft. I have called

This is very disappointing after having vehicle financing for almost 4 years with Nedbank, I called today because emy debit order didn't go through. I wanted to make payment and ask whether a debit order will be requested or can I do a eft. I have called since Monday and every time I speak to an agent they tell me they can't assist the account is with one specific agent Nimdumiso and I should call him on *** but after several calls this number is also unavailable... So what the hell should a customer do that wants to pay and can't get assist. This is bad and poor service, I have always recommended people to Nedbank for finance but I guess I should stop.

Please can I get help atleast from a manager?