THIS IS THE WORST EVER !!!

I had a personal loan with NEDBANK which I was bad listed for, it was then escalated to the legal department to deal with. I contacted them 2 weeks ago and SETTLED the loan. This morning I was still DEBITED for the loan. And when lever I try the CALL CENTRE I waist HUNDREDS of rands of airtime. Today was the 6th time trying the CALL CENTRE and once AGAIN R200 airtime WAISTED with a useless CALL CENTRE who probably check there emails while the que of calls just rack up!! I was 1st in the que for 55 minutes !!! This is impossible with anybody else. Thereafter my R200 airtime was depleted without getting through ! I am beyond ****ed off and am so frustrated I want to tel the world about this **** DISGUSTING SERVICE !!! I will cancel EVERYTHING with NEDBANK !!!