This is the sencond time I'm stuggeling

Good day. I am not satisfied with your service. This is the second time I had to complaint about my account just for you to give me feedback.<br> I send an email with my Id number and name threw, I wanted to know how I can change my debit order date. I receive an email back requesting my email address I gave it again. When I followed up in 2 days they ask me again for my ID number. REALLY you can't see my other two email. Please improve your service and give me the right feedback.<br>