This bank has made my life a living hell.

Nedbank Avo Support Team,

#***1 This bank has made my life a living hell.

To provide context: • I reported a lost card and phone on Sunday and requested that both the card and app be blocked. • I was directed to visit the Sandton branch on Wednesday for resolution, but upon arrival, I was advised to contact the Avo technical team. • I followed their advice and was informed that a call was logged, and that the account would be activated today. However, as of now, I still do not have access. I am writing to express my frustration and concern regarding my inability to access my funds. Not only have my debits bounced, but I am also unable to complete payments to people, which is causing significant problems with my clients. I am being threatened by a client for non-payment, and this situation is putting my life at serious risk. I called again yesterday, and I was given 2 email address with the assurance that I would receive a call within the hour. Unfortunately, I have not yet received any communication. I am reaching out again in the hopes that you can assist me as soon as possible. This situation is causing me significant stress, and I urgently need access to my account. I understand that you mentioned the issue would be resolved within 72 hours, but as today is Friday, that timeframe is now running out, and I am still unable to access my money. I am not asking for your money, just the ability to access what is rightfully mine to handle my business payments.

Could you please provide me with an immediate update on this matter and a clear resolution timeline?

I would appreciate it if this could be expedited, as the current situation is critical.