Thinking of going to another bank

The staff is slow and rude, got insulted today by one guy in there. They don't even bother to talk to you when you enter you have to make your own efford to find out where you have to go. I needed assistance with making an app they told me they can't coz it takes too long at 3:00 and they knock off st 4:00. I wanted to cancel a debit the guy said where did you do it go cancel it there