Think HOME AFFAIRS offers better service at this point!!!

SHOCKING Service!!!!

THEY DON'T EVEN DESERVE A ONE STAR!!!! I requested a settlement letter from Nedbank on 13/04/2023 - made the full payment on 14/04/2023. The payment was IMMEDIATE PAYMENT, I then sent the proof of payment to the department as stated on the settlement letter. I called them the 2days later and they didn't pick up the payment so I had to wait.... I kept on calling and eventually the payment was picked up on 20/04/2023 (4days later even after the immediate payment!!!!). It's the 25/04/2023 and I called again, spoke to an Archie who was beyond rude and just told me to email the ADMIN department which I've been doing non stop without ANY FEEDBACK!!! I followed up on 26/04/2023 again and was told that my request was only processed on 25/04/2023 after another email was sent... On 28/04/2023 they were all most probably sitting around and singing kumbaya as NO ONE answered my calls! I'm told that the paid-up letter can take an additional 7days!!!!!

Who do I need to contact to get the PAID-UP letter??? The level of service is shocking!!!