*******

Good day,

I purchased goods and returned them on Sunday the 23rd. I was promised a refund within 2 working days but till this day I have not recieved my refund. I have now turned to my bank for assistance in this Regards.

It's such a shame that after communicating privately with Nedbank staff I cannot get this resolved. Now I have to turn to social media and all internet platforms to be heared. I'm sure you do notice that I have been unsuccessful with Mr Price Home to sort out this issue with them.

I unfortunately do not have anything on my side to prove that I returned the items, however I know that their surveillance cameras can prove that i did return the goods.

Now the only people I trust with and believe with my money and hoped that they would resolve this for me are failing me. I mean R3700 is a lot of money that i feel i have been ****** off. Now my own bank whose supposed to help me protect my money is sending me out and back to the wolves "excuse the pun". I really feel ****** and i think we both know that 15 days is a long time after the refund I was promised would be processed within 2 days.

I was also promised a charge back but now im sitting here and being told to go back to Mr Price. Why was I promised a charge back whilst this matter is investigated in the 1st place? I am really disappointed that my bank has really failed me. After your Slogan says "We're in this together"

Why was i contacted in the 1st place to resolve this and now i am told to wait for 15 days? I was given an expectation that I was going to be helped now nothing. This means that there is something that Nedbank can do.

All I need is help in getting my money back.