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It's so sad that one has to resort to Hellopeter because businesses can't sort matters out telephonically. Last year I spoke with Nedbank about getting a second credit card. The person on the phone said in order for this application to continue, I need to submit some paperwork. I then changed my mind about making more debt and didn't submit the paperwork because I didn't want this credit card any longer. A couple of weeks later I start receiving smses that my card is ready for collection at Gabriel Rd, Plumstead branch. I thought the sms was sent in error because I had no card due for collection. Nedbank is knows for these errors like a bank account which was created in my name with my id number for a business in Pretoria that I know nothing of. I still have to hear back from Nedbank as to what the outcome is of this *****alent activity. Anyway, I eventually contact Nedbank about these smses coming through to my phone only to hear that it's this credit account card. I question how it could've been created without me submitting the paperwork, and the person says that is how they work. This isn't right. Anyway, I tell him to close the account and he says I first have to pay the balance of +R300 on the account in order to close it. A balance on an account I've never used. I say you know what it's fine just send me another card. Then a couple weeks later I get an sms to say the card is at Maynardville, Wynberg branch. This is so inconvenient and unsafe for me to get a card there. But nonetheless, I went there a few weeks ago on a saturday and the branch was closed. I went again a week ago on a saturday and the branch was closed again. I call Nedbank today to find out if they can send the card to my branch in Plumstead. After which they say this account is in arrears and thus they can't give the instruction to move the card, I have to speak to their collections department. I'm just so sick of this. You are *******. I want this account closed please or I will have to contact the Ombudsman about this. I really don't think what you're doing is right.