KK
Kyle K

1 reviews | Active since Aug 2016

30 Aug 2016, 15:35

*******

<p>Please explain to me why my financial advisor cannot increase my transfer limit!? She has filled in the stupid resolution form before with all the required signatures. I am about to loose the purchase of a house thanks to you people not willing to increasing the limit of my trust. She has been fighting with you guys since last week and you told her that she needs to have another resolution form signed for some bizarre reason this is after we had the one signed 4 years ago. And even that wasn't good enough. So please explain why you won't give me what's rightfully mine??? She has apparently fought with you so bad that security nearly had to or had to remove her and your manager at the branch told her never to come back and only communicate with her via email in which he will send her a checklist of what is required just to increase the limit for transfer. Which in all honesty I believe is over**** to ban a person like that. That checklist if really required better hurry.</p>

0
Replies (2)
Nedbank
Nedbank's reply30 Aug 2016, 15:43
Official

Dear Kyle,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Best regards,

KK
Kyle K's update31 Aug 2016, 16:16
Reviewer Update

We have still not had a solution to the problem you guys have given us. Even after you guys contacted me yesterday I have not received an update. I do not think you guys understand the urgency of the problem. Even after my trustee has emailed a Mr snedden. And tried phoning you people countless times. Come on guys pull up your socks