***** at the btanch

I have been a customer for nedbank for more than 10 years but what happened yesterday makes me angry. I sent R400 by send imali using mu own number because I was sending an elderly lady so I did not want her to go through having to reset a pin if she does not get time to withdraw it, it can just be returned to me. She went to mdantsane city branch and asked help from a security guy that she can identify. The guy purposely chose the wrong option fro mobi money and in an attempt to save my number now that he has the send imali pin he acted like he is going an extra mile for her and called me using a private number meaning that he had a bad intention hence he hid his number.Minutes later he disappeared from the que which tells me exactly that was the time he was arranging for this money to be withdrawn because the time apart from his call and the withdrawal is just less than 5 minutes. And to even clearly that this ***** security who works at the nedbank atm did all this, money was withdrawn at mdantsane and I stay in port elizabeth,my number and pin was shared only with him because she was asking for help. I am really annoyed by this. My mom and the lady will go to the branch I even doubt they will get the doubt they get anything close to service. I need this to be investigated. I did not pick up that R400 from the tree. In the past I had made an error of sending money to a wrong number, which a stranger returned the money now to be ****** by a person who is suppose to be protecting is crazy.