They send you from pillar to post when you want to claim

<p>I have been insured with Nedbank Insurance for about three years now. Fortunately I have not had to claim until today. I wanted to claim because I have lost my cellphone which is insured with them. First I called this number: ***. They transferred me to some department where they took my policy number then transferred me somewhere else where I was told I was at a wrong department and I was give the same number to call. When I told them, but I called the same number, they told me well they can’t help me because my policy is not with them.</p> <p>So I called again the same number, and I told them my story and asked them to take my policy number. They did and put on hold for over ten minutes and then came back and told me they will transfer me to the insurance brokers. Then they put me on hold for what seemed like an eternity until my call got cut-off. I am still unable to claim. I do not understand why would a company as large as Nedbank frustrate their customers like that</p> <p> </p>