They just put the phone down in my face. EXTREMELY POOR SERVICE

I am extremely grateful to Nedbank for extending the payment holiday to me for the past 3 months.

I have called them again this minth advising them or asking for further help to which i was told I do not have to worry and that all is in order. I had to send all information they requested to *** and to ***.

Why would you say all is in order and then still debit my account this month. I am now left with nothing as being employed in the hospitality industry we are hit hardest by this as many other companies are and our hotel still being closed.

I just wasted all my airtime I gmhad now trying to call and being transfered from one department to the next. The call I just made now was nothing less than extremely rude. The consultant I spoke to answered "how may I help you" I then explained my situation, to which she had no interest in and while explaining she interrupted me asking again "how may I help you" but this time qith such an attitude.

I then told her to please be patient and bam, she put the phone down in my face.

Is this truly what Nedbank does to its customers?

That is not on at all and because of that, it makes one think to stop to one of their competitors.