KH
Kim H

1 reviews | Active since Feb 2015

09 Feb 2015, 16:31

They just dont care!!!!!

Nedbank has no empathy for there clients, I have a personal loan and arrangements was made to pay off the arrears i was in as i went on maternity leave. Besides the agreement with Nedbank on Saturday they wiped out my account and left me with just over R100 for me and my kids to survive. Why? because i told the consultant to call back a certain time on my work number and when she did the Land line was just ringing! she never tried again or sms'd instead she arranged for a debit. The money they deducted was my babies diapers, Milk and groceries for my kids lunch, petrol and electricity. Nedbank does not give a rats ass about there clients well being, my boy had to drink water for most of the day yesterday until we got help from someone. As a mother do you know what it feels like? <br> Samukele Ketwa I would like to apologize for being so rude over the phone when all you wanted to do is help me im sorry that you had to take the brunt for your company, You were great thanks you!!! Nedbank I have been banking with you guys for about 8 years and you have never ever showed any compassion, I will take my account elsewhere.

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Replies (1)
Nedbank
Nedbank's reply11 Feb 2015, 08:58
Official
Hello Toza,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

Kind regards

Client Experience Team