THEY JUST DON'T CARE

I have been double billed for the last 2 years on my credit card when I closed and upgraded my account. I honestly do not check my statements and in the 6 months have done so. On 2 tries in the last 6 months and following up in the last month as i was still being billed. I have tried to query this with the bank and call center in which they said they can only give me 3 months back only!!! and when i asked which months the agent i spoke to could not give me the months. I have been very unhappy with the service i have received and don't feel Nedbank cares for my business. Working on closing this account at this point!