they dont know what they are doing

I was offered credit card early october started declining up until i took offer late october . I was advised it wil be processed and will have to fax documents . I have faxed 4 times with 2 different nedbank branches to *** and 010 number. I have email twice with my personal email and once with the branch to [Email Removed] last email and fax was on the 6th of november. Today if i call im advised to refax there are no documents on the server, clearly there is something wrong with that server. What is upsetting me is im the one to keep on calling and i am now fedup