DT
Devon T

1 reviews | Active since Jul 2017

26 Jul 2017, 17:11

They do not deal with complaints they shift you around unhelpful

<p>Nedbank has closed my business account after 2 months with not one phone call to me not one.... I'm very upset i will keep posting until my relationship banker calls me every person nedbank gets to call me tells me its not their problem its another division and persons problem no assistance.</p> <p> </p> <p>East Rand Mall 3 Emails no response</p> <p>Social Media - Good response but they keep on directing me to unhelpful "customer service call center"</p> <p>Randburg Not even a call from my business relationship banker Dumisani to tell me about the account</p> <p>I have to attend physiotherapy and run after him at the same time because a simple call is too much </p> <p> </p> <p>First I recieve smss saying they are closing my account they have been calling me about this, I have recieved no calls and now my whole business account is closed an account that recieve for more than enough money is now closed. I can't handle this they hire people that dont care about the customer.</p> <p> </p> <p>I cant belive I trusted this bank</p>

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Replies (1)
Nedbank
Nedbank's reply27 Jul 2017, 08:09
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team