There should be negative ratings for Nedbank

Item: Nedbank
Rating: 1
Author: Vanisha H

Nedbank Insurance is probably the most disappointing service provider we have ever dealt with. It's unfortunate that a brand that may have been associated with premium service has deteriorated to such an extent that we will move our two home loans to a different bank.

Lightning struck our house almost a month ago, but we still do not have approval for our claim after we have chased Nedbank on a daily basis. We would love to talk to a senior customer service person to provide feedback so that Nedbank can work towards rebuilding their brand credibility, but sadly, this is an example of EXACTLY WHAT NOT to do!!!

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Replies (1)

Vanisha H's updateReviewer Update

07 Feb 2022, 10:05

I am desperate to talk to a senior leader at Nedbank Insurance instead of getting the runaround from people who are following a process without listening to the clients.

Vanisha H's update07 Feb 2022, 10:05

Reviewer Update

I am desperate to talk to a senior leader at Nedbank Insurance instead of getting the runaround from people who are following a process without listening to the clients.