Their system is extremely poor

This is the 3rd time I went to Nedbank Jabulani mall and the service is getting worse and worse by the day. <br> Today I went there to place a notice and reactivate my brother's account. I was taken from the enquiries queue to another queue where this guy was suppose to assist us. When we got there he gave us the statement told us that we can't get the full amount that we are asking for which was okay. So we agreed that we will take the amount that is available. He told us that my brother's account it dormant we will have to reactivate it. I asked him how do we go about doing it he told us to go back to the enquiries queue.. No the sad thing about this is we had to start from scratch which I did not think was fair but hey we had no choice but to go back. We sat there for more that an hour. Finally we got there guess what to our surprise this guy did not do anything no notice nothing. So now I ask you what was the point of taking us out of the queue. I wanted to switch my account from my current bank to Nedbank but after this poor service I don't think so.<br> <br> Thank you for Phophi for a wonderful service. You deserve a star award and I will always be grateful for the best service you gav