Their service is so poor! I had the worst experience with them

After being given a run around for 2 months with opening a business account I tried to get a speed point machine from my nearest branch. I was told to order it telephonically. When I called the call centre agent told me that it is ordered at the branch. Nedbank staff don't seem to know what they are doing half of the time and they all seem to be clueless when it comes to business banking . They are so unprofessional from their call center agents to their bankers and branch managers. Jubilee mall branch is the worst, one has to wait a decade before receiving assistance. The banker they had assigned to me "Ian", is not helpful at all and he is unavailable most of the time. I haven't been with them for a long time, but I am truly disappointed.