Theft & Lie's from Nedbank

I will be taking my business elsewhere, nedbank has been billing me for a service that is supposed to be included in monthly premiums, this has been happening for over 5 years, and I have *****ed around by every representative I have encountered. Today was the last straw, I was told that this service is not included in my monthly premiums and after going through the published fee's from nedbank this evening, I have confirmed I was **** to.