1 reviews | Active since Sept 2017
THEFT
On the first of September I purchased three tickets to go to Robben Island costing me a total of R1020, the trip was cancelled due to bad weather but I was reassured that I would be refunded within 5 working days. It is now OCTOBER 5th. I have made countless phone calls and sent multiple emails both to Robben Island and to Netbanks Penny Marais the Acquiring Sales Manager. I even wrote them a mail saying this leaves me no choice but to leave a negative review on HELLOPETER to no avail. This is a week later, my conclusion other then poor service levels is that I am a R1020 out of pocket. Not cool, Not green, Not interactive, Not friendly, Not efficient, Not for me NEDBANK
Dear Client
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Your contact details
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Client
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Your contact details
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team