the worst services i have ever gotten

I went to the branch in Eyethu mall on the 24/08/2019 to only change the contact number so that I can be able to activate the app on my phone. A guy did whatever he did on system and told me it has done and I asked him why am I not getting an sms notification, he adv. the system does not automate that anymore but it’s done ,shutdown my phone for a while and tuned it back on and downloaded the app and tried activate and it kept on saying number not linked to the account . called the call center they can see the number but it’s not linked to all options so I need to go back to the branch adv. I do not have time for that as I work on Saturdays and asked someone to work for me on the 24th when I went that and I cannot not work again that’s my overtime meaning my money and asked for the name of the guy that was helping me They adv. they cannot see I have to ask at the branch ,called the branch and asked the lady that answered the phone on the 31/082019 to give me the name of the person that was assisting me and she adv. she cannot assist me over the phone adv. her I am not coming to the branch again for something that should have been done that day I then adv. her to put me through to the manager and she went to talk to someone came back and check on system and adv. the number was updated it’s just that their system is not working properly and she went on to say I must have received an sms adv. her I did not . So I do not know what is happening there firstly their queues are very slow and long ,it takes you hours to do the simplest of things it’s not properly managed nje. What disgusts me the most and the person that spoke to and promised to call me back on Monday to have this sorted out and till today its Saturday I guess her Monday has not yet arrived. The Client services Manager is just as clueless as the person that was helping in their branch