The worst service one can ask for!

Shocking service to say the least. I app**** for a Credit Card through the money app. At the last step (step 6) the application crashed. I then went onto the chat and spoke to an agent whereby we did the application telephonically. I was advised that I will get the card 3 days later. 3 days later I went to Clearwater branch to enquire and was advised that it takes 5 business days. A week later I received an sms to say the card is at Carlsworld Mall. I never requested it to go to that branch. I specifically requested it to be delivered at Clearwater Mall. 3 weeks later and I still don't have a card. I was now contacted by a very rude lady (Vanessa) from the call center that told me I'm getting charged for this card and it's my responsibility as the client to now call Nedbank to either cancel or order a new card. I've been with Nedbank since 1994 and have various accounts at Nedbank. Is this really how you treat your clients?? Pathetic!