The worst service ever, no sense of emergency at all

<p>I registered a claim with my insurance last night for a break in at my premises where my main gate, burglar bars, main entrance doors were damaged to the extent that we could not even lock. I was told by insurance there is absolutely nothing they can do to assist as it's at night they will only register the claim. I have been calling them since this morning to get an update on my claim. no one can give me an answer. All I get is that they have appointed people but the people who called me were for ceilings ....who asked for ceiling people. Then I got a call from KNL projects who said they were appointed a few minutes ago and can only assist me MONDAY. what on earth am I supposed to do until then..... must I wait for another break in....What's the point of having insurance</p>