The Worst Service Ever - Disappointed!

In January 2020, I went to the Nedbank Eastgate branch (seeing as it was close to work) to open a bank account for my daughter. I sat there for an hour and half just to open the account. Eventually when the account was open, we couldn't use it as it was frozen. I then went back in March with all my documents to see why I couldn't use the account and get a card for it. I was given the runaround and was told that the lady who opened the account was the only one who could help me. I waited an hour for her, when she finally helped me she said she was sorting it out and that I would be able to use it in 24hours. Then the country went into lockdown and I couldn't go to the branch to follow-up. Fast forward to a year later, this past Saturday I went to Southgate branch to see if they could assist me and guess what, according to them they can't help me and I need to go back to Eastgate to get assistance which really doesn't make sense as the Nedbank system should be universal. She then emailed the lady from the Eastgate to tell her to call me. The lady called and when I started explaining to her, she said she would call back in an hour - till today I am still waiting for her call. This bank is very unprofessional and don't care about the customer at all. They will give you the runaround for simple requests - I am so disappointed!