The worst service ever

So it is alleged Nedbank makes life simple. No ways. Apply for my card. Quick delivery. Think the courier company should actually give the bank customer service tips. Then nice sms to say my card is active and I use it bo problems. Then a hold is placed on the card but I find out when swiping for a purchase. Speak to skhumbuzo who books me an appointment in kagiso where I'm assisted by primrose who has now sent an email to BOT (like a customer is supposed to know what that means) and casually tells me she will call me on Monday once she gets feedback. I'm not one for a screaming match. As if that wasn't the worst I speak to Sbusiso who's playing the call center mute game with me coz clearly my call wasn't important and he transfers me to where I'm nicely waiting for 33 minutes. I cut the call and call back and nisipho then explains how my call is actually a time wasting excesize as the department that deals with fica does not work on weekends and oh if they send another email it will be ignored coz they don't like multiple email requests. Remember at this point I have a call back I'm waiting for from the branch consultant. This very same person wanted me to move my life to Nedbank and was offering insurance and you name it. Almost fell for that trap. Today 3 pm I nicely call and speak to Nombuso who then says actually mam nothing was done again very casual. How I want everyone to please get a job at Nedbank where a customer inconvenience means absolutely nothing. I can almost also guarantee that this complaint won't do anything coz we know how they operate. I'm disgusted.