The worst service ever

I called Home Owner's Insurance on the 11th to log a claim which is classified as "emergency claim" and had to appoint a supplier and pay them in full (R6000.00).

I was sent forms to complete and the assessor came and the final requested document was sent to nedbank on the 21st and was advised that payment would be received within 48 hrs as I am using a nedbank account.

I have to keep calling to check when will I be reimbursed as I am now R 6000 out of pocket and not to mention my calls as no one bothers to call me back when we get cut. I have been given very annoying excuses and I WANT MY MONEY TODAY . Are you going to reimburse my airtime as well????????