The worst service

Last year July , I called Nedbank to ask if they accept group life ,if I want to cede it to my home loan , the consultant told me yes its possible but I needed to go to the branch to do the whole process . I went to cresta branch and submitted the documents , a month later I still didn't receive any feedback from them ,when I called they explained to me that's I cant do it , I needed to have a personal life cover to do so .That really upset me so much because they didn't even have the audacity to call me and tell me that .that's is bad service .

fast forward ! in December I submitted a new personal life cover at cresta mall assisted by some consultant Dineo , she dubmitted the documents .

Its now January a month later and I haven't received feedback from them . I called the branch asked for Dineo . This girl now tell me that Nedbank doesn't cede life covers anymore but now that's not cool ,why wasn't I contacted regarding this and why do I always have to call in to find out information .

I called Nedbank home loans , I stayed on the phone for like an hour each and every consultant I was on the phone told me that they don't see a record from last year December that I wanted to cease my life policy .

I am really not happy with the services offered by Nedbank , you guys are not helpful and you don't know how to treat your customers . one always have to call for feedback . I am ****en tired with how you have been handling your customers and issues . I can guarantee that I will never ever recommend anyone to use your disgusting services and your rude consultant because even today I am still waiting for call back so one can explain to me on why one customer's life cover was successfully cede and mine was rejected .