The Worst Private Banking Experience

If you are looking for an unhelpful, slow and uncaring about customers Private Bank, you are in luck, we have Nedbank. You would think, a private client would receive bespoke service with a sense of urgency but alas it is not meant to be. I app**** for a credit card on the 1st of April and my private banker (Jacques Venter from Cresta branch) was supposed to have helped me with the application and to date he hasn’t lifted a finger to help me.

I then called their private banking and requested assistance with application and was told only the private banker can help. I then requested a change of private banker on the 6th of April. After the request I get a call from Jacques on the 15th who pretends to want to help me and promises to get to me within an hour, to date I am still waiting for that call. Nedbank is such a disappointment.