The worst of FiCA for more than a Year (FiCa a four letter word)!

<p>Just a very quick note of thanks!</p> <p> </p> <p>Been more than a year since the first FICA-related email exchanged with Nedbank (October 2015).</p> <p>More than a year of utmost frustration, had me begging and threatening and whilst I’m convinced still without end….</p> <p> </p> <p>I did have the most wonderful experience, ending up having to take FICA related documentation to the Nedbank Heidelberg Mall branch in Heidelberg Gauteng.</p> <p> </p> <p>And even though incorrectly informed about the documentation required (not by the branch), ending up having to drive all the way back to the farm to collect the required,</p> <p>the experience of such that I did mind much.</p> <p> </p> <p> </p> <p>Feather in the cap thanks to Viona Goliath that was stunning, that was excellent service (very much to the contrary of anything “Nedbank”) professional, to the point and thorough!</p> <p>As a matter of fact even though the branch very busy at the time, all systems very efficient starting with the security person at the entrance.</p> <p> </p> <p> </p> <p>Viona to you and all the Nedbank Heidelberg staff that I had the wonderful experience to interact with a heartfelt thank you!</p> <p> </p> <p>If I may, a recommendation Nedbank - time for a staff exchange training program for staff at Nedbank Small Business Services Stoneridge, Greenstone Place, Edenvale absolutely lacking an understanding of the required communication and banking as a service.</p>