The worst experience received!!!!

On the 07/05/2026 I called into the Nedbank with regards to an enquiry on my Nedbank account, the agent then that I spoke said that what I am requesting can only be done on the online platform and not on Nedbank money application, I then informed him that I can’t remember what my user name is, he then guided me on the App to assist me with the change. I then logged onto the website the agent provided on the call and everything was fine.

On the same day I received a call from someone that claimed to be from Nedbank, I refused to provide the person with any information as I felt this was a **** caller, the call end with him telling me to contact the ***** department.

Fast forward to Monday the 11/05/2026 I received a text message from Nedbank informing me that digital profile has been suspended, no warning nothing just suspended.

I then immediately called in to find out what’s happening and at first no one could give me any answers, it is only today the 13/05/2026 that I have now been informed that I need to visit a branch to have the suspension lifted, my problem with this is I don’t have the time during the week to visit a branch and I am now being placed at a disadvantage, because I refused to verify my details to someone that called me apparently from the ***** department from Nedbank.

This is totally unacceptable, as everything I did was exactly what you prompt, self service digital banking, but apparently when that is done your account gets suspended as it looks suspicious.