The worst experience ever!!

You think you are a private banking client with Nedbank but it takes them 10 days just to send you a settlement letter. Michelle Botes, the Relationship Banker, who is supposed to look after you if you need anything does Zero!! She sends a mail to the same people you can contact and you don't get a response. 10 phone calls by myself and hopefully I will get it. So my question is Why do I pay such high bank costs? People please stay away from Nedbank, they are a waste of money and time.