The worst experience (***** case)

Seven weeks ago while on holiday my husband's phone was ****** from a locked gym locker.

By the time we realised that the cellphone was ****** we phoned the bank to freeze the accounts. By then a lot of money was ****** via the Nedbank Money App. Our credit account was maxed out and all our money was ****** from our current account (+- R60 K in total).

This all happend within 40 min while we were busy working out in the gym. Take note that we did not have the phone someone logged into the Nedbank Money App (how, we don't know???). It just shows you that the Nedbank Money App is not that secure and fairly easy to breach. We did NOT accept any Approve it messages for any of the transactions.

The transactions was lodged as ***** and Nedbank informed us that the investigation can take up to 9 weeks.

We also opened a case at the SAPS, got a case number and shared this information with the ***** department. We followed up on a weekly basis to find out if there are any feedback regarding the ***** case.

Yesterday Nedbank informed us that we need to repay the credit account since they are not liable for our loss. Basically its our own fault....HOW?

The service and compassion we received from Nedbank was and is absolutely shocking. We are so discussed with how they are handling our case.

Nedbank we will not leave it here, we will not accept this and we will take it further and fight for what is right.