THE WORST EXPERIENCE AND CLIENT SERVICE FROM NEDBANK

I have been Re trenched since the 17th of July 2020, i have a personal loan and i pay insurance on this every month. I submitted my claim to them August 2020 and still this has not been resolved. I have phoned numerous times, i have yet not received any infoemation. The only information pending to settle my claim is for Nedbank to phone my previous employer to confirm Retrenchment which has still not been done ????? What more must i do