The worst customer service - no response to emails for over 6 months

This relates to the trust department at Nedbank. In November 2018 I was contacted by Royceton Williams requesting information as Nedbank were wrapping up a trust on which I am a beneficiary. After hearing nothing from Nedbank, in March 2019, I emailed Royceton, who said that this matter had been handed over to Shumira Davids. Despite constant emails to Shumira, she did not bother to reply to a single one. Yesterday, I tried to get hold of her once again, and she did not answer her telephone. I was put through to Corban Faro, who insisted that he would get hold of Shumira and that Nedbank would get back to me on the same day. No surprise, this did not happen. Today, I finally got hold of Shumira, who said that she was informed of the matter yesterday, but is no longer handling the matter. SHE WAS WELL AWARE I HAD BEEN WAITING ON NEDBANK FOR OVER 6 MONTHS, SENDING HER CONSTANT EMAILS, YET DIDN'T HAVE THE DECENCY TO PHONE/EMAIL ME AND LET ME KNOW WHAT WAS HAPPENING. IT WAS OKAY FOR HER TO JUST IGNORE THIS, AND WAIT ME CONTACT SOMEONE ELSE AT NEDBAN**** She has now given me the number of the Trust Manager, Zakiya Soekersauls, who doesn't answer her phone, doesn't go to voicemail. For the last 20 minutes I have been trying to phone Reception at Nedbank Trust, and no one there bothers to answer the phone neither.

Thank goodness I do not bank with Nedbank. If this is your level of customer service, I would not bank with you if you had a branch in my lounge, with a private banker. What a disgrace! I will do my utmost to spread the word of this despicable customer service, and discourage anyone from ever doing any business with Nedbank.