The Worst Customer Service Experience

I give the service a one because I can't give a 0 rating. I'm very unimpressed with the service I've received over the past 2 days from Nedbank Insurance. No one seems to know what's going. My policy hasn't even begun and I'm already experiencing such issue. They either transfer you to you the wrong departments, leave you on hold for hours or simply just hang up the call. I've been bounced around between at least 5 agents and none of them have assisted. Others promised I will be called back, yet I am still waiting for a call back. I can't wait to cancel the whole thing because I'm extremely unimpressed. You need to maintain the same energy at sign up as at customer service!!

I believe I have spoken to a Mbali, Zama and Nhlanhla who all have confirmed my contact numbers yet still failed to call me back. Nhlanhla just outright hung up the call mid converstion.