The worst customer experience bank (Nedbank)

This is surely the most dishonest and disorganized bank I have ever encountered. It all started with changing employers and changing of my salary date. I called the bank to notify them of the change. They confirmed the change.

They then continue to debit my personal loan account twice the same month. I took it as an honest mistake from the bank, I then request a refund which was granted. This happens again the following month, at this point I am furious, surely their systems are now updated. 2 debits are not just an inconvenience but cause other debit orders to bounce. I have to withdraw from my savings to ensure that all debit orders go through for that month.

I called the bank only for them to send me from pillar to post. My private banker only helps with getting the refund but does not solve the root problem. Again I get the refund and get promised that the debit order issue has been fixed.

December 2023 my account gets debited twice for three months in a row. This is a bank that does not care about the inconveniences they cause. I regret the decision of joining this bank as they are unprofessional and care little about the harm they cause to their clients. How can I go through this for three months straight. My advice would be for anyone to stay away from this bank.