THE WORST CALL CENTRE POSSIBLE

I have a bond account with Nedbank. My bank informed that their is an arrear amount on the account. After 2 weeks of trying to establish what this was I realized that the amount is historical. it does not reflect on any statement that I have but it is reported to the ITC and is on the internal banking vetting system. I called the Home Loans department to find out what the amount is so that I can pay it. They put me through to the Debt Review Department who simply never answer their phones. The debt review on this account was also cancelled 2 years ago because we had paid off all the debts. I tried again today to find out what the amount is Same story. Not a single person is able to tell me what the amount is and Debt review don't answer the phones. The to add insult to injury, they keep cutting me off. Useless!!!