The worst bank to bank with!

Today ALONE I have spent over R200 on airtime calling into the contact center. If I’m not holding the line for more than 5 mins your agents are dropping the calls I have asked numerous times to speak to a manager all that happens is my call gets put on hold and the line drops! Not once did anyone even bother to call me back! Your agents have made changes to my account without my consent and taking money from my account without my consent either! I’ve made a complaint on your website with no response almost a month ago regarding the same issue and still NO contact! Where is the company’s pride in customer service! I can’t even trust you because you are taking money from my account without consent! That is *****ing and I want it REFUNDED ASAP!