The worse service I have ever had with Nedbank Maponya Mall.

Hello Peter I think you will recall that within the past 2 months I have written other reviews of bad experiences that I have encountered with Nedbank Maponya mall today was the worst of them all. As I mentioned previously I am renovating my home and because I have a home loan with them I though I could use the equity on my home loan that I have been paying for since 2004 to get extra funds in order to finalize the renovations. In my previous complains I did explain all therefore today I am just going to publish what happened to me at Maponya mall.

Last week whils I was at Mica Lenasia to get some of the material I needed to continue with my project, I went to Nedbank Trade Rourte mall to apply for this equity on my home loan. I was assisted by a lady who advised me that in order for my application to be considered and processed I had to provide proof of income and also stated that the minimum required in order to qualify is R5000.00 (Five thousand rands income). I told her that I get an annjuity everymonth however because it is below R5000.00 I would have to state other proof of income that I get. I mentioned to her that I also get the social grant as well as rentals from 2 other people who are occupying the outside rooms in my yard, I asked her what is it that would be required from me in order to proof that I get extra income besides the annuity, she advised that I would have to produce an affidavit stating the sources of these incomes and the amounts. Yesterday I went to Moroka police station where I did the affidavit detailed the source of the 2 other incomes and the amounts. In the affidavit I also stated that these monies are then deposited into my Nedbank account by myself. I also printed the annuity letter from the finaincial insititution that pays me this money every month.

Today I took my affidavit, and the letter to Nedbank Maponya mall. I was assisted by a gentleman. I stated my case and explained why I had an affidavit. He checked the documents, opened my profile and we then started the conversation. He advised me that he was not sure whether the affidavit would work, I then asked him how else am I supposed to proof that I do indeed get other extra income besides the annuity, at 1st he said the tenants have to sign lease agreements stating who they are, thier ID numbers and the amount they give me every month. He further went to say this has to reflect in my Nedbank cheque account as (rentals), this is when I said to him in Soweto tenants give us rentals direct and I have never had to have them deposit into my account and I am the one who would then deposit those funds into my account. I further said to him that most of my deposits are done by myself at the ATM therefore I never put in the source of the income, I asked him to check my cheque account and he will see all the deposits I have made lately, this is when he started raising his voice and said this is what he wants. He left me by the desk 3 times and each time he came back he told me that he was confirming with his team mates. What made me more angry was when he said to me that what he was telling me was the process therefore if Nedbank Trade Rourte mall has told me differently I must then leave him and go to Lenasia Trade Rourte mall. He repeated this twice. I said to him really???????????????? You want me to get into my car go to Lenasia, use my petrol and time just to get back to the lady who said these documents would be sufficient???????? He said yes go back to her. By this time he was now rude, arrogant, raised his voice, and impatient. The last straw was when he said to me I just saw you when you walked in that you are a problem. (NEDBANK THIS IS WHAT YOUR STAFF MEMEMBER SAID TO ME TODAY AT MAPONYA MALL) I asked him what did I do to give you that impression, he answered by saying I just did. How do you say that to a client?????????????????? I gathered my papers and left. All my big debts are with Nedbank, my homeloan, MFC and credit cards therefore because they know that I am committed to them a lot and cannot move this is how I am treated???????????? I will never ever go to Nedbank Maponya mall inside the bank. All the time when we get there for deposits they tell us to deposit outside as it is quicker and convenient, they have never said write the refrence/source of the money that you are depositing. I do not even know if the ATM has that functionality, all I do is I make a depost get a slip and go, why don,t they advise us that we should write the source to say what the money is for?????

I rest my case that was the last straw NEDBANK you are what you are.