The worse customer experience!!!

I dont know were to begin: this is by far the worse customer service experireceived from Nedbank who employed two *********** consultants. I have spent 2 hrs on your call centre numbers. I spoken to Calyn from MFC vehicle finance division who was disrespectful and in insisting on transferring me to another department after requesting to speak to a manager, she hung up on me! Then I called the complaints department and spoke to Tumi from the complaints department equally useless. Now Nedbank/MFC my husband was in an accident and needs to make a claim on this policy number *** someone under the sun surely can assist him.